Returns

RETURN POLICY

Last updated May 19, 2022

We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. Because everything here at Malbrough Apparel and Goods is handmade, there is some potential for human error. Usually, our quality control department will pick this up and everything will be handled before your order is even dispatched. However, in the rare case that something does slip through, all you need to do is let us know. Take a look at the details below on how to do that:

If a product is faulty in any way, you can return it within 14 days. Contact our customer services team using the contact form on the home page, quoting your name and order number.

A customer service representative will then talk you through the returns procedure which can often be eased by providing a digital image of the fault (along with a clear description of the problem) in an email to our customer support team.
In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email
If the fault cannot be verified over email, you may need to return the item to us for inspection
In that instance, a determination can then be made as to the state of the product
Please do not send your products back to Malbrough Apparel and Goods. without contacting a member of our team first


RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

Our customer service team will send you an email with the process of returning your item.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:
● Non-faulty items
● Items that have been used or worn.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● Because each product is custom and handmade to order we can only issue a full refund if the item is faulty or you have received the wrong item or size than what was originally ordered.
● If the item is not faulty but you are unsatisfied with your product, please contact our customer service team via the contact form on the homepage. We will review your request and depending on your case may issue a partial refund.
● To ensure fast turnaround times, production on your handmade item begins 30 min after the order is placed. With this in mind it is important that you double check that your order is correct and that you have ordered the correct size, quantity ect. Please use the sizing chart included on each apparel product page to ensure you ordered the correct size for your garment.
If you need to make changes or cancel your order you must do so within the 30 minute window after your order is placed. If you need to cancel your order or make changes after the 30 minute window you may incur a charge.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

admin@malbroughmediagroup.com